…Researched and contributed by Jack Sylva.
Youssef ‘Youi’ Tabbiche recently shared his experience on social media about how he received a new suitcase after his checked-in baggage was severely damaged on a regional flight with Rex Airlines.
In a TikTok video, Tabbiche revealed that his small Royal Bag suitcase was cracked and missing a wheel.
He took his broken suitcase to an airline office where a staff member took a photo of the damage and gave him a brand new grey Wanderlite suitcase in exchange for the damaged one.
Tabbiche was happy with the result and took to social media to share his story.
Suitcase Damage and Exchange
In the video shared by Tabbiche, he can be seen inspecting his damaged suitcase at the airport baggage carousel.
He took the broken suitcase to the airline office, where an employee photographed the damage before giving him a new suitcase to replace the damaged one.
Tabbiche thanked the airline and his friends congratulated him on the successful exchange.
Advice for Air Travellers
Tabbiche shared his ‘lesson learned’ for those with worn-out luggage that they want to replace.
He advised that taking worn-out luggage on a flight can help one claim insurance and get a new bag for free.
His followers also shared their experiences and opinions about their own baggage carousel stories.
Rex Airlines Baggage Policy
Rex Airlines’ website states that baggage lost or damaged due to the airline’s negligence must be reported within three days of the incident at the destination airport.
The damaged baggage must have the ‘thermal baggage tag’ still attached and sighted by Rex staff.
Commentaries
This story reveals a little-known perk for air travellers who have suffered damage to their checked-in luggage on a flight.
It shows how airlines can compensate passengers for damaged luggage, as long as the passengers have evidence of the damage.
This is an important lesson for air travellers who might not know that they have this option available to them.
This story also highlights the importance of following the airline’s baggage policy when seeking compensation for damaged or lost luggage.
It is essential to report the damage to the airline within the specified time frame and to ensure that the damaged baggage has the necessary tags still attached.