A TikTok user who complained about having to wait “so long” for her prescription to be filled was taken down by an Australian pharmacist.
Mustafa Dhahir, often known as ‘pharmamustafa,’ delivers easy-to-follow health advice to his 280,000 followers and has now gone on record to address a common pharmacist customer issue.
Mr Dharir, who made a name for himself by dispelling Covid vaccination claims, acknowledged that, while patients may see that their drug is easily accessible, ‘first I need to put your details through the computer.’
Mr Dhahir added that pharmacists must first enter the individual’s information into the computer and that, while processing the medication may just take a minute, there are a number of additional factors that contribute to the wait time.
‘Why are you waiting longer than a minute? Well let’s just assume there are four people waiting ahead of you and each person has about three prescriptions.
‘On average, each prescription takes me about a minute, so that’s an extra 12 minute wait – but this is assuming everything will run smoothly and I will not get interrupted.’
According to Mr. Dhahir, customers frequently approach the counter to request advice or a vaccine, which takes precedence over processing prescriptions.
He then makes a last jab at people who complain about waiting by estimating that it takes an average of 17 to 18 minutes to have a script filled.
‘Most importantly I am checking to make sure the medication doesn’t kill you.
‘But also you waited like two hours at the doctors, can’t you wait a few more minutes for me?’
His comments section was flooded with users who supported him.
‘It’s like people assume pharmacists only chuck a label on the box and hand it out….’ one wrote.
The pharmacist replied: ‘I’ve literally seen people wait longer at Maccas than they have at a pharmacy. The audacity.’
‘It’s medication going into our bodies. I’ll wait the extra time to make sure it’s correct,’ another said.
‘Lots of customers treat us like we’re fast food (workers),’ a third commented.
Watch the video here