The Unemployment Insurance Fund (UIF) in the province of North West has asked clients to visit their closest labour centres in order to get services and reduce the strain on neighbouring centres that are witnessing a significant client inflow.
This is due to an increase in demand for UIF services in the Rustenburg and Klerksdorp labour centres, relative to other nearby offices.
According to Sena Mhlongo, the director of the UIF in the North West, all labour centres in the province provide standardised services, regardless of their location.
Mhlongo advised against an influx of customers at a single site, as it might have a negative influence on claims processing turnaround times.
“To ensure efficient service delivery, we urge clients to utilise the offices that are within their vicinity, as processes are standardised in all our labour centres. Rustenburg and Klerksdorp are not different from any [labour centre],” Mhlongo said.
These are located at Mafikeng, Rustenburg, Klerksdorp, Brits, Lichtenburg, Potchefstroom, Vryburg, Taung, Mogwase, and Christiana.
Mhlongo said that all of these offices are equipped to provide all Department of Employment and Labour services. In addition, there are designated locations where mobile services are provided, and the schedule may be obtained from the local office.
For any other inquiries, customers can contact the management of the labour centres.
Clients may also use the department’s internet portal, which is open 24 hours a day and can be reached at www.labour.gov.za.