Customers are alerted by SLC in the final months of the loan term and asked to switch to Direct Debit repayment to avoid making needless overpayments.
Customers no longer need to call SLC directly to convert to the repayment option thanks to a new feature in their online account, one of a number of enhancements to the ORS.
In order to make it simpler for consumers to check their balance or refund, keep their contact information current, and handle the end of their loan options, ORS was introduced in July 2020. More than 3.6 million users have used the program since it launched.
“SLC is devoted to improving the customer experience, and our objective is to guarantee that our services are helpful, clear, and trusted by customers,” stated Bernice McNaught, Executive Director for Repayments and Customer Compliance at SLC.
Since we want our customers to be able to do more with their online accounts, we have recently developed a number of enhancements for our payback customers.
This entails being able to access several self-serve tools at their disposal and having all necessary information in one location.
This new function is a much-needed improvement that will empower our customers to manage their loan repayments.