Jetstar passengers attempting to reach Australia have been stranded and left hungry for days in a Japanese airport for the second time in two weeks.
The most recent set of stranded passengers arrived at Tokyo’s main Narita Airport on Sunday for a brief layover before their evening departure to the Gold Coast.
After Jetstar canceled their original connecting connection and then a new trip on Monday, they are still there.
A group of Jetstar travellers were stranded in Tokyo’s main airport for two nights after the airline canceled their original connecting connection and then a second flight the following day.
The rescheduled flight was due to depart at 9 p.m. local time on Monday, but Jetstar sent a text message at 5:15 p.m. informing the despondent group that it had been indefinitely canceled, condemning them to a second night at the terminal.
Transit travellers in Japan were not permitted to leave the terminal where they arrived and have been forced to sleep in airport lounges and nearly scrounge for food.
Only travelers having a negative Covid test taken within 72 hours previous to their arrival and those with a valid visa are permitted to enter Japan.
“Gate 26 has become our home,” Judy Jenkins, a Victorian, said on Tuesday’s Today Show.
We attempted to move to a different terminal, but were denied permission to leave.
Now that day three has begun, there has been no word from Jetstar that our flight will depart.
The passengers allege they were informed on Monday that their rescheduled flight was canceled too late for them to purchase meals.
When Jetstar notified passengers that the Monday flight had been canceled, a group of 16 people, including a youngster, reported that they had no food alternatives.
Ms. Jenkins explained, “At that point, it was too late to go to the store because all of them were closed, so we had very grumbling stomachs.”
Around midnight, the airport workers took pity on them and delivered instant noodles, sandwiches, and bottled water.
A Jetstar representative told NCA Newswire that the initial flight cancellation was due to lightning strikes.
It has been a lengthy wait for the passengers whose two flights to Australia were canceled.
Jetstar attempted to reroute the group to Australia through Singapore on Sunday, but not everyone was able to make it.
Teejay Hoch revealed on the Today show that he was traveling to Australia with his wife Krysta to attend the wedding of his best buddy.
“It has been incredibly difficult,” he remarked.
He has been my best friend for twenty years, and Jetstar has been negligent for two days.
“I don’t know why I’m getting emotional, but they’ve taken it without any accountability or responsibility.”
Jetstar has booked the passengers on a 9 p.m. flight, and the customers are anxiously anticipating a smooth takeoff.
Additionally, the airline has offered the stranded passengers with meals, meal coupons, water, and blankets.
The representative stated, “We have sincerely apologized to passengers, and our crew is working diligently to send them on their way as soon as possible.”
Passengers flying Jetstar to the Gold Coast were detained at the same airport for 24 hours at the end of August.
Gordon Knight, an Australian, told Daily Mail Australia that the airline had abandoned them while they slept on the floor, a table, and across couches.
Jetstar stated that it had offered the passengers with food and other necessities during their prolonged wait.
We were left to our own devices.
The combination of frustration and responsibility for our luggage prevented him from sleeping the entire night.
He rejected Jetstar’s statements that the passengers were provided with meal and lodging coupons.
Mr. Knight stated, “They sent us an email indicating they would pay us for food provided we retained our receipts, but it was just approximately $35.”
Thousands of Australians have been delayed in Bali in recent days due to Jetstar’s cancellation of numerous flights.