Tesco has further angered consumers this morning as some claim to have been charged after yesterday’s statewide cancellation of home deliveries due to “technical problems.”
Tens of thousands of Tesco customers were left without goods yesterday, August 19, due to an IT meltdown that resulted in the cancellation of all orders expected after 1pm.
Emily Henderson, a mother of two, complained on Twitter that she was charged for an order that did not come yesterday afternoon, despite assurances that such purchases would not be charged.
This morning, a Tesco customer service employee responded, expressing ‘worry’ that she had been paid for her cancelled delivery.
Yesterday at approximately 5:00 p.m., she tagged the grocery requesting a refund so she could purchase her groceries “elsewhere.”
Mrs. Henderson tweeted: “@Tesco, I’ve been charged for an online item that has not come this afternoon.”
I believed these affected orders were not being billed? Please return my purchase so I may shop elsewhere.’
Hello, I am worried to hear that you have been charged for an order that has not yet been delivered.
The person offered to conduct additional research into the allegation.
Linda Pearson was enraged after she was charged for an order that was canceled yesterday afternoon, despite assurances that no funds would be deducted from her account.
Yesterday at approximately 4.30 p.m., she posted on Twitter: “@Tesco, if you’re going to cancel a delivery, it’s basic courtesy to inform the consumer, not leave them waiting.”
“After phoning customer support, I was informed that there would be a 25-minute delay and that all deliveries scheduled after 1 p.m. had been canceled.” Merci Tesco ‘
Nina, a customer support representative at Tesco, responded at 6:45 a.m. today, stating, “The issue was caused by a system error.” You have not been charged for your order, and I propose that you rebook a time period online.
Again, we sincerely apologize for any trouble this may create.
However, at 8 a.m. this morning, Ms. Pearson responded, ‘I’ve just checked my bank account and I’ve been charged for my cancelled order. It’s bad enough to cancel the order, but allowing the money to go through is a major problem. Now I must call and wait for my return.’
Another consumer, Smita, complained on Twitter that they were paid for a cancelled transaction: “Never received our order, no email/text/phone contact indicating the order has been cancelled.”
“And we were charged for delivery!” Can this be examined immediately?’
Tesco has not reacted to this issue as of yet.
A spokeswoman for Tesco informed MailOnline that customers receiving home delivery will not have their orders canceled en masse today, as was the case yesterday.
MailOnline requested a response from Tesco on customer claims that their cancelled orders were still charged.