It has been 2.5 years since the CRM team has been allowed to have an in-person event with clients and potential clients due to lockdown constraints.
Therefore, our staff worked hard to ensure that we could offer live events once again when the President declared that the stringent lockdown was finally lifted.
At the What’s New in Dynamics 365 and Power Platform breakfast presentation on August 17th, we welcomed our clients and prospective clients to the Microsoft SA headquarters in Bryanston. Microsoft innovates quickly, therefore our aim at this event was to inform current and prospective clients about what’s new and how it may benefit their businesses.
The conference was attended by our customers and prospective prospects from different organisations.
When they arrived, they were greeted cordially and given breakfast before going to the auditorium to see the show.
Customers and potential clients were exposed to Dynamics 365’s latest features by Wynand Roos, managing director of the CRM team.
In his presentation, Roos covered a wide range of intriguing Dynamics marketing, sales, customer service, customer insights, and customer feedback subjects.
Russ provided guests with information on Dynamics Marketing’s investment areas, data and artificial intelligence (AI), customer journeys powered by real-time events, how to enhance the customer experience, and more.
Russ covered a variety of topics in Dynamics Sales, including sales barriers, investment opportunities in sales, forecasting and pipeline intelligence, conversation analytics, sales accelerator and process automation, efficient customer engagement, picking the best customer engagement strategy, and more.
Rus covered a variety of topics in relation to Dynamics Customer Service, including investment opportunities, visual customization of integrated Power BI analytics, streamlining administration with the new Customer Service Administration Center application, team integration, customer engagement in the Dynamics 365 Customer Service Community, and much more.
Rus discussed areas for investment, customer understanding, ways to quickly and easily get information and activate your business processes, extending support for semantic types for actions and objects, and ways to enable seamless data interaction in Dynamics 365 applications in Dynamics Customer Insights.
Dynamics Customer Voice was the final topic Russ covered in the “what’s new in Dynamics 365” section.
He went over areas of investment in the voice of the customer, including allowing external survey participants to upload files, getting detailed email delivery status, and using sharing and collaboration to easily create surveys with your team.
Michael O’Donovan, a Microsoft Technical Specialist, spoke on “what’s new in Microsoft Power Platform” after Wynand Russ’ talk.
In order to enable everyone to build applications to address business challenges, O’Donovan launched Power Apps to our participants.
He discussed how to transform pictures and designs into applications, showing how to use Power Apps Express Design to transform a form into an app.
O’Donovan continued by exposing the audience to the Creator Kit for Power Apps and Native Apps.
He went on to explain how utilising a robotic process automation system, firms may automate business operations in Power Automate.
He mentioned utilising Power Pages to develop interesting websites and Power Virtual Agents to quickly construct intelligent bots for clients and staff.
Mark James and Selby Bopp, technical specialists on the CRM team, spoke on change management and user onboarding to round off a fantastic evening.
The two discussed the three phases of user adoption, a CRM team’s user adoption strategy, and seven reasons why IT projects fail.
The attendees learned a tonne during the event, which was a huge success. We want to arrange more occasions similar to this in the future!